FAQs
FAQs
What is Oxfam rental?
Oxfam rental is Britain's first charity-backed clothing rental service. Every piece in the collection has been donated to Oxfam, professionally cleaned and cared for by our partner ACS, and made available to borrow for your next occasion.
1. Find your piece
Browse hundreds of donated garments, each cleaned and curated for quality, and hand-picked for their one of a kind style.
2. Wear it well
We'll deliver it cleaned, pressed, and ready. Every rental is yours for 14 days, giving you plenty of time to try it on, style it your way, and make sure you arrive perfectly dressed.
3. Send it back
Generate a free QR code or label here. Put everything back in the box and drop it at any DPD Pickup Shop. No dry cleaning needed.
Before You Rent:
It's simple. Select your rental dates, browse the collection, choose a piece you love. We'll send it straight to you, via next day delivery, to arrive the first day of your rental — shipping both ways is included in the price. Wear it, enjoy it, then send it back using the prepaid postage label. Every rental directly funds Oxfam's vital humanitarian work around the world.
Orders are timed to arrive on the first day of your rental. We use DPD’s next day delivery service to ensure deliveries arrive when expected. Your order is fully trackable and you’ll receive a message on the morning of delivery with a 1-hour delivery window, plus options to redirect or leave in a safe place if you’re not home.
With 14 days included in every rental, we recommend selecting a delivery date at least 4 days before your event. This allows time to try on your outfit, resolve any issues or manage any unexpected courier delays.
All orders must be placed at least 48 hours in advance of your rental start date for us to fulfil your order.
Rentals run for 14 days – giving you plenty of time to wear it for your occasion and return it at your leisure. The rental window begins from the first day of your selected rental dates.
We offer two collections.
Our womenswear collection is sourced from Oxfam donations and trusted retail partners — pre-loved pieces are hand-checked and ozone cleaned before every rental.
Our menswear collection is provided through our partnership with ACS Rental, a leading formal and occasion wear hire specialist, and covers suits, tuxedos, and occasion wear.
For womenswear, we use brand labels to guide size where available. If the item is vintage, and there is no brand or size label, measurements will be shown on the product detail page.
For menswear, each item includes a size guide covering chest, collar, waist and inside leg. Take your measurements from a well-fitting suit or shirt you already own and use these as your reference point.
Delivery
We deliver to addresses across the UK Mainland. Unfortunately, we’re unable to deliver to Northern Ireland, the Channel Islands, or other locations at this time.
We use DPD for all deliveries. Your order is fully trackable and you’ll receive a message on the morning of delivery with a 1-hour delivery window, plus options to redirect or leave in a safe place if you’re not home.
Yes — outbound delivery and return shipping are both included in your rental fee. There’s nothing extra to pay.
Returns
A prepaid DPD returns label is provided via the Returns Portal. Simply repackage the item and drop it off at your nearest DPD pickup point before your 14-day rental period ends.
Sorry, no. Rentals are managed by our partner ACS – as a result, our stores are unable to support with the rentals or rental returns.
No — in fact, please don’t! Our expert team ozone cleans every item on its return, ready for the next rental. Just pop everything back in the packaging and send it back as it is.
We hope you’re able to return on time, but if there is a delay we charge £10 per day for late returns, up to the maximum cost of replacing the item, in line with our Terms & Conditions. If you know you’re going to be late, please get in touch as soon as possible and we’ll do our best to help.
Yes — always. When you drop your return off at a DPD pickup point, keep the receipt they give you. It contains your tracking number and is your proof of return in the unlikely event of a query. We'll send you a confirmation email once your item has arrived safely back with us.
Condition & Care
All items are hand-checked and ozone cleaned before every rental. Ozone cleaning is similar to dry cleaning but without the harsh chemicals or environmental impact — kinder to the clothes and the planet. Some pieces may show very minor signs of use, as you’d expect with pre-loved fashion, but nothing that affects how the item looks or wears.
Items have been donated to Oxfam, you could be the first person to wear it or it could be preloved. More wears for every garment = less waste. But every single item in the Oxfam Rental collection is professionally ozone cleaned and hand-checked before it reaches you. Ozone cleaning is a medical-grade process that eliminates bacteria, viruses and odours without harsh chemicals — the same technology used in hospital sterilisation, and gentler on fabrics than traditional dry cleaning. So while a piece may have been loved before, it arrives fresh, clean and ready to wear.
We’re sorry if that happens. Please let us know within 48 hours of receiving the item, leave all tags intact, and we’ll refund your rental fee in full. Just get in touch via the chat or contact form with a photo and we’ll sort it straight away.
We understand that accidents happen. For complete peace of mind, we offer optional rental insurance at a small additional charge — this covers you should something really unexpected occur.
Cancellations & Date Changes
If you need to cancel, please contact our team on 08085001314 as soon as possible. Orders cancelled before dispatch will receive a full refund. Once your rental period has begun, we are unable to cancel or refund the rental fee.
Life happens — we understand. If your event is postponed or your dates change, please contact our team on 08085001314 as soon as possible and we'll do our best to help you reschedule, subject to availability. The earlier you let us know, the more options we'll have. Get in touch via the chat or the contact form and our team will assist you.
Fit & Returns
For our menswear suits, we ask you try on your outfit as soon as it arrives so we have time to send out any replacements needed. If you need a size replacement please contact our team on 08085001314 and we will arrange a replacement. If you let us know by 11am, we will get the changes to you the next working day.
If you need a little more time please contact our team on 08085001314 and we’ll do our best to help, subject to availability.
Accidental damage cover
Accidental damage protection, covers accidental damage such as stains, rips, or tears to garments, provided they have been worn appropriately and the damage can be repaired by our warehouse team. The protection does not cover loss or theft of garments, or any damage resulting from inappropriate, reckless, deliberate, or malicious use, including damage that we reasonably consider to have been caused intentionally or through misuse.
Luxury handbags, jewellery and selected accessories may be excluded from this cover unless specifically stated
No, it’s entirely optional. Minor signs of wear are expected and won’t be charged. Rental insurance is there for the unexpected — it’s your call whether you’d like that extra reassurance.
The Bigger Picture
Every rental helps fund projects to build a fairer and more equal world. Renting from Oxfam is a way to wear something special while making a real difference.
We don't offer a buy option on rental items at this time. However, if you'd like to own a piece rather than rent, Oxfam's online shop has a brilliant selection of pre-loved and new clothing, with all proceeds going to Oxfam's charitable work. You can browse our Online Shop.
For any questions related to the Oxfam Rental Site or your order, please email oxfam@acsrental.co.uk
Please contact Supporter Care
Need Something Else?
Please get in touch with our dedicated customer service team at oxfam@acsrental.co.uk
