Terms and Conditions

Terms of Service 

By hiring with ACS Rental, you confirm you are over 18 years old. You and all wearers must have read and agreed to these Terms and Conditions and consent to our use of your personal data. 

Sustainable Rental 

By choosing rental instead of purchasing new clothing, you are helping to extend the life of garments and reduce textile waste. We professionally inspect and clean every item after each rental to maintain quality standards. 

Oxfam will receive 100% of the profits from womenswear rentals and a 15% commission on all menswear rentals made through the Oxfam website.

1. WHAT WE WILL PROVIDE 

Hire of Garments 

We will hire to you the garments and accessories detailed on your order confirmation, subject to availability. 

Our rental collection includes both men's and women's formalwear, including (but not limited to): 

Please note that rental garments cannot be altered. 

All garments are professionally cleaned, quality checked and inspected after every rental to ensure they meet our high standards. 

As part of our commitment to sustainability, some garments may show minor signs of previous wear. Any such wear will not affect the appearance or functionality of the item. 

Please note: 

Where necessary, we reserve the right to provide the nearest available size or an equivalent style of equal or greater value if the selected item becomes unavailable. 

2. WHAT WE EXPECT OF YOU 

Booking 

It is your responsibility to check all details of your order including: 

Checking Fit 

You must try on all garments immediately after delivery. 

If any item does not fit correctly, you must notify us immediately and no later than 12 noon on the next working day after delivery. 

Failure to notify us within this timeframe may prevent us from providing replacements before your event. 

We are not liable for costs or losses resulting from late notification. 

Cancellation 

If you need to cancel, please contact our team on 08085001314 as soon as possible. Orders cancelled before dispatch will receive a full refund. Once your rental period has begun, we are unable to cancel or refund the rental fee.  

Refund policy: 

We reserve the right to cancel an order before dispatch where necessary. 

3. DELIVERY 

We currently deliver to UK Mainland addresses only. 

Deliveries are made Monday-Friday via DPD (UK)  

Delivery dates are estimates and cannot be guaranteed. 

You must inspect and try on all items on the day they arrive. 

If you choose to have your parcel left in a safe place, you accept responsibility for any loss or theft. 

4. EXTENDED HIRE 

If you wish to keep your rental for longer, please contact us before your return date. 

Extensions are subject to stock availability and additional rental charges. 

5. RETURN OF GARMENTS 

All garments and accessories must be returned together using the packaging provided. 

Please: 

Do not wash, dry clean or attempt to repair any rented items. 

6. LATE, LOST AND DAMAGED ITEMS 

Valid payment card details must be provided when placing your order. 

If items are lost, stolen or damaged beyond repair, replacement charges may apply. 

Replacement values vary depending on the garment or accessory rented. 

Examples include: 

7. CARE OF GARMENTS 

Please treat all rented garments and accessories with reasonable care. 

Do not: 

Normal wear is expected. 

You will only be charged where damage goes beyond normal wear and tear. 

Garment Condition 

As part of a circular fashion rental service, garments may have been previously worn and professionally restored. Minor signs of wear that do not affect appearance or performance are considered acceptable. 

Delicate Fabrics 

Many dresses are made from delicate fabrics such as silk, satin, sequins, lace, tulle or embellished materials. Extra care should be taken whilst wearing these garments. 

Beauty Products 

Please take care when applying makeup, fake tan, perfume, hairspray or body lotions. Staining caused by cosmetics or tanning products may result in additional cleaning or replacement charges. 

Accessories 

Where accessories are supplied (bags, belts, jewellery or scarves), these form part of the rental and must be returned with the garment. Missing accessories may incur replacement charges. 

8. ACCIDENTAL DAMAGE COVER

Accidental damage protection, covers accidental damage such as stains, rips, or tears to garments, provided they have been worn appropriately and the damage can be repaired by our warehouse team. The protection does not cover loss or theft of garments, or any damage resulting from inappropriate, reckless, deliberate, or malicious use, including damage that we reasonably consider to have been caused intentionally or through misuse.

Luxury handbags, jewellery and selected accessories may be excluded from this cover unless specifically stated.

9. LIMITATION OF LIABILITY 

We are not liable for: